Frequently Asked Questions
Everything you need to know about your Santicler experience.
What is the Santicler philosophy on sustainability?
We prioritize ethical manufacturing and high-quality natural fibers. Our collections are produced in limited quantities to minimize waste and ensure each piece meets our rigorous standards for longevity and style.
How long will it take to receive my order?
Standard domestic shipping typically takes 3-5 business days. International delivery times vary by location but generally range from 7-14 business days. You will receive a tracking number as soon as your order ships.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain sale items may be marked as final sale.
How do I care for my Santicler garments?
To preserve the life of your luxury pieces, we recommend following the specific care instructions on the inner label. Generally, we suggest hand washing or dry cleaning for our delicate silk and wool blends.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific delivery address.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout process.